how to turn off an HP office jet pro 9120e

[Crookers]

Why do I have to switch off the printer at the socket when I want it to be off?

Pressing the power button displays printer shutting down then it just resets and comes back on again. Happens all the time.

[Sneha_01]

Hi @Crookers,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9120e is not shutting down properly and instead resets when you press the power button, here are a few steps you can take to troubleshoot and potentially resolve the issue:

1. Proper Shutdown Procedure

• To turn off the printer, press and hold the Power button until the printer displays a message saying it is shutting down. If it resets instead, try the following steps.

2. Firmware Update

• Check if your printer has the latest firmware installed:
  1. Go to the HP Support website.
  2. Enter your printer model and check for any available firmware updates. Install any updates if they exist, as they may fix the shutdown issue.

3. Power Cycle the Printer

• Sometimes, performing a power cycle can help:
  1. Turn off the printer using the power button.
  2. Unplug the printer from the wall outlet.
  3. Wait for about 30 seconds.
  4. Plug it back in and turn it on.

4. Factory Reset

• If the issue persists, you can perform a factory reset:
  1. On the printer control panel, navigate to Settings.
  2. Select Restore Factory Defaults or Reset All Settings.
  3. Confirm the reset and wait for the printer to restart.

5. Check for Sleep Mode Settings

• Ensure that the printer is not set to go into a sleep mode or power-saving mode that could cause it to appear as if it’s resetting.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Crookers]

Not the best of outcomes - following these instructions we have gone from a printer that was working (just would not turn off) to a printer no longer printing anything (not even reports from the menu).

Firstly its a brand new printer (few weeks).

Firmware is latest.

I did the reset you suggested and now it wont print at all. I had to manually connect it to the network and the HP cloud page (says "Needs attention") disagrees with the HP Smart application (says printer "Ready").

Steps I took:

1. Reset (Restore to factory settings actually).

- Frozen after "Restore Successful" message (left 10 mins)

2. Power cycled

- Frozen on "Preparing" (left 10 mins)

3. Power cycled

- Stuck on Return to Set Up website ? (URL no displayed so no sure which site to go to as don't have quick setup instruction sheet)

4. Manually configured (language/timezone etc) then connected to my network & used HP Smart application on a PC to continue set up

- finished OK but Estimated supply levels on HP Smart page blank.

5. Send prints from 2 PC's & both prints stuck in their respective queues.

- Printer showing online & ready

6. Power cycled (this time from power button which now works)
- Print jobs deleted from queues (without intervention!)

7. Run diagnostics from HP Smart when reported printer back online
- "Diagnosis complete and no issues were found
- No test page was printed dispite requesting it

8. Tried printing a status report from printer directly
- Printer error occurred: C0.05.9C.0B
- requests contacting support

9. I thought it may be because the ink cartridges needed resetting so opened the lid.
- They remain in the parked (RHS) position so cant get to them.

PRINTER IS USELESS NOW. Kindly send a replacement.

[Crookers]

Contacted HP support on Whatapp & whilst waiting tried a Firmware reset again. This time it was successful in getting printing back online but still have the original problem, namely I can't switch it off the the power button. So back to square one.

[Sneha_01]

Hi @Crookers,

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support