• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-16-2020 12:28 AM

HP Recommended
Product: desk jet 2540
Operating System: Microsoft Windows XP

 my desk jet 2540 will not print in black, color is fine, new ink in both, worked fine weeks ago. did all online tests etc.  help folks. 

4 REPLIES 4

‎08-16-2020 10:23 AM

HP Recommended

Get a plastic dish and put 1/4" of hot water in it.  
Use rubber gloves.
Remove the black cartridge and put the ink printhead down into the water.  
Soak for few minutes, then remove. 
Touch the printhead to a paper towel and you should see a black line.

Repeat the soak procedure of required.
Clean/dry the contacts with a lint free wipe like a coffee filter.
Install back in the printer.
Try printing.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎08-16-2020 11:28 AM

HP Recommended

TY but, how do i remove printhead on my HP 2450 printer to soak it ?

 SULLY081

Was this reply helpful? Yes No

‎08-16-2020 12:09 PM

HP Recommended

The printhead is on the bottom of the 2540 cartridge(s).

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎08-16-2020 01:09 PM

HP Recommended

TY For your time, good man,  PRINTER up and running, hard to imagine, but it was a defective HP BLACK, INK.  i did buy it a year ago, from HP  but never opened it ? Strange.. I'm sure HP will tell me B/S, but will let them know..

 TY AGAIN,                  WM. SULLIVAN, MASS. 02740

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.