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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- hp 4520 envy change default ink color

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11-30-2015 02:54 PM
Accepted Solutions
12-01-2015 03:50 PM
Hey @jim23433,
Welcome to the HP Support Forums! I hope you enjoy your stay here.
I see that you are trying to change the default ink color for your Envy 4520 e-All-In-One Printer. I can help you with that, however I do not understand what you are referring to.
Are you trying to force the printer to print in black only? If that is the case then with the Envy 4520 you can remove the color cartridge from the printer. That will force the printer to print anything that should be in color in black.
If you are trying to print a document on your Macintosh and it is printing in a different color then you can correct this by doing the following:
- On your Mac click on your Apple icon, go to System Preferences, and Printers and Scanners.
- Hold down the command key and click on the picture of the printer on the left side.
- Click on Reset Printing System.
- Click on the plus button in the bottom left corner of the screen.
- Select your printer from the list.
- In the box next to Use click on Airprint and then select your printer.
- Click on Add.
- Try printing.
This should allow you to print in black from your Mac.
If you are having another issue then please provide me with more details and I will be better able to assist you.
I hope this helps and I hope you have a great evening!
If this resolves your issue then please help other users find this post by clicking on Accept as Solution on my post.
If you appreciate my help then please let others know by clicking on the thumbs up icon below my post.
I work on behalf of HP
Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.
Please click the Thumbs up icon below to say “Thanks” for helping!
12-01-2015 03:50 PM
Hey @jim23433,
Welcome to the HP Support Forums! I hope you enjoy your stay here.
I see that you are trying to change the default ink color for your Envy 4520 e-All-In-One Printer. I can help you with that, however I do not understand what you are referring to.
Are you trying to force the printer to print in black only? If that is the case then with the Envy 4520 you can remove the color cartridge from the printer. That will force the printer to print anything that should be in color in black.
If you are trying to print a document on your Macintosh and it is printing in a different color then you can correct this by doing the following:
- On your Mac click on your Apple icon, go to System Preferences, and Printers and Scanners.
- Hold down the command key and click on the picture of the printer on the left side.
- Click on Reset Printing System.
- Click on the plus button in the bottom left corner of the screen.
- Select your printer from the list.
- In the box next to Use click on Airprint and then select your printer.
- Click on Add.
- Try printing.
This should allow you to print in black from your Mac.
If you are having another issue then please provide me with more details and I will be better able to assist you.
I hope this helps and I hope you have a great evening!
If this resolves your issue then please help other users find this post by clicking on Accept as Solution on my post.
If you appreciate my help then please let others know by clicking on the thumbs up icon below my post.
I work on behalf of HP
Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.
Please click the Thumbs up icon below to say “Thanks” for helping!
05-19-2017 01:11 PM
Hi @katrin1,
Good Day. Thanks for posting your query in the HP community. I read the post regarding printing in color. It will be a pleasure to assist you here.
Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 🙂
I would require more information regarding this:
Is it the same printer model?
- Please let me know the complete model# of the printer.
- Have you replaced cartridges and tried as the ink may be low?
For a start please make 1 color copy each from the flatbed and the document feeder.
If it copies fine, then you need to check the printer settings.
- If it the operating system is MAC please follow these steps from this link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/5447921/do... and follow the steps “Color and black & white settings”
- If it is Windows operating system then please check this link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/5447921/do... and and follow the steps “Color and black & white settings”
- If it does not copy fine, please perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/5447921/do... for not printing in color
- If there are no hardware issues with the printer, these steps should fix the issue for you. Otherwise, the printer needs to be replaced by contacting HP phone support.
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.
Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
DavidSMP
I am an HP Employee