hp 5660 error message Remove and reinstall the indicated ink cartridge

[VIRTUOSA89]

I see others have this proble.  I installed an new black ink cartridge and tried to print.  I got one page and then the printer stopped.  When I went to see the problem this was on the schreen.

I did everything unintsll and resinstalled the new cartridge, clean the inside, checked for any small pieces of paper etc. I went online and saw others had similar problems and were able to get it fixed .  

I havw had this printer for some time and have not aha nay problems with it until now HELP!!!

I am desperate; I am in education and need to print many items including exams, assignemnts, letters home etc. Midterms coming up soon!

[asmita6658]

Hi @VIRTUOSA89

Welcome to the HP Support Community. 

Try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try cleaning the ink cartridges. Refer to solution# 3, 4 and 5 from this document. 

If the issue still persists, Contact HP in your region regarding the replacement ink. 

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[VIRTUOSA89 · Accepted solution]

Thank you.  I looked it up on you tube and did the step-by-step; After applying all steps which included cleaning, it  turns out the next to last result was accurate, the cartridge was damaged.  When I put the last cartrdge in the printer said "low ink" so it was the new cartrdige tha was damaged  and could  not be read by printer.  I took it back to store and they replaced it free of  charge.  The printer works now.