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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-16-2025 05:28 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

hp  printer 8025e show event code 62.80.13, what does that means

1 REPLY 1

‎06-17-2025 01:58 PM

HP Recommended

Hi @LHBJ70 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The event code 62.80.13 on HP OfficeJet Pro printers like the 8620 or 8025e typically points to a printhead-related issue. This could be due to a misalignment, obstruction, or internal error affecting the printhead’s ability to function properly.

 

Here’s how you can troubleshoot it using HP’s recommended steps:

Power Reset the Printer:

  • Turn off the printer and unplug it from the power source.
  • Wait for 60 seconds.
  • Plug it back in and power it on. This clears temporary memory glitches.

Inspect the Printhead Area:

  • Open the printer cover and check for paper debris or obstructions around the printhead carriage.
  • Gently move the carriage side to side (if it’s not locked) to ensure smooth movement.

Clean the Printhead Contacts:

  • Remove the ink cartridges.
  • Use a lint-free cloth lightly dampened with distilled water to clean the copper-colored contacts on the cartridges and inside the carriage.
  • Let them dry for a few minutes before reinserting.

Update the Printer Firmware:

Reset the Printer to Factory Defaults (if needed):

  • This can help clear persistent internal errors. Let me know if you'd like the exact steps for your model.

If the error persists after these steps, the printhead may need servicing or replacement. I can help you check warranty options or guide you through contacting HP support if needed. 

 

Let me know how it goes—we’ll get it sorted.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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