hp 8610 is offline but wifi setup feature has been locked

[kkj99]

My wifi setup is grayed out and gives the message that the feature is locked by the administrator. I've never done that. I need instructions asap to hard reset the printer. This is ridiculous HP!! There are multiple threads already about this, but apparently the HP support agents don't want to share the instructions for a hard reset of the printer, only in a private message, which causes everyone to submit more questions to the community. STUPID. 

[Kumar0307]

@kkj99, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to make changes to the wireless settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!