hp 8610 yellow printhead prints green

[andersj9]

My low usage HP 8610 (3500 pages total) is printing green from the yellow cartridge. I have put through the 3 levels of print-head cleaning 2x with no discernible change.  How do I determine which print-head might need replacing. Any other steps to take?

[Echo_Lake]

@andersj9

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

3. Swipe the display to scroll to Tools, and then touch Tools.

4. Touch Clean Printhead.

   NOTE: Mechanical noises during the cleaning process are normal.

5. When the first cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the other cleaning stages. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the second cleaning stage.

6. When the second cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the last cleaning stage. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the last cleaning stage.

7. When the last cleaning stage completes, a test page prints. Touch OK, and then examine the test page for print quality.

   • If these steps resolved the issue, you do not need to continue troubleshooting.

   • If the issue persists, replace the printhead

Hope this helps! Keep me posted for further assistance.
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