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‎08-08-2024 04:40 PM

HP Recommended

New HPOfficeJet Pro 9120e printer; installed the SETUP cartridges; error on the Magenta setup cartridge - “The indicated cartridges are not communicating correctly with the printer.  If this problem persists replace the cartridges.” So, I bought a  new cartridge.  That too failed, this time with an error saying only setup cartridges can complete setup, contradicting the error message in quotes above.   I’m in a Catch-22 situation here.  Not good HP.  Please help me out. 

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1 person had the same question
2 REPLIES 2

‎08-08-2024 10:18 PM

HP Recommended

The printer should be under warranty, I would suggest you go to Contact Official HP® Support - United Kingdom | HP® Support.  Enter your serial number and select an option to contact an HP Agent.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎08-09-2024 11:28 AM

HP Recommended

Thank you Bob.  I've done as you suggest.

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