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‎10-29-2016 10:25 AM

HP Recommended
Product: ENVY 5642
Operating System: Microsoft Windows 10 (64-bit)

ENVY 5642 e-All-in-One printer does not print in color even though color is selected.  Test page does print in color and color cartidge shows full.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2016 02:15 PM

HP Recommended

@Cardnal

 

Welcome to HP Forums, this is a great place to get support, find answers and tips,Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that your ENVY 5642 does not print in color. To resolve this issue Please click on the link:  Click here

 

If the above link does not help I suggest calling into our phone support regarding warranty and service options. Please use the link: Click here

 

Regards.

Roopa-S
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-31-2016 02:15 PM

HP Recommended

@Cardnal

 

Welcome to HP Forums, this is a great place to get support, find answers and tips,Thank you for posting your query, I'll be more than glad to help you out.

 

I understand that your ENVY 5642 does not print in color. To resolve this issue Please click on the link:  Click here

 

If the above link does not help I suggest calling into our phone support regarding warranty and service options. Please use the link: Click here

 

Regards.

Roopa-S
I am an HP Employee

Was this reply helpful? Yes No

‎11-02-2016 10:57 AM

HP Recommended

Thank you.  Driver issue was resolved by remote support.  Only concern was that it was difficult to find way into Contact queue.  Website continually bumped me out after I entered my printer model number.   

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