hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

[marine68]

Found that all you have to do is pry off the lower hinge top plate with a small flat screwdriver then remove the coil springs underneath and the top hinge then reseats. You will still only be hinged on one side and you will have to be careful when changing the print cartridges, but the unit will work. Hope that this helps.

[Jade_in_NM]

Thanks for the reply, but I have already fixed it so it is working now.

Have a good day!

[Dick1122]

The 'remove the lower hlf of the hinge' solution (pry the pastic out and then pull out the two coil springs) worked for for me.  Duct tape across the back and we're done.... until the cartridges run out, at least.  

We'll probably replace the printer then...

[Sseifert]

Mine did the same; left hinge. I pulled the soft center piece out with a pliers. Two springs underneath with a tension that defy compression. I left the piece out and the top fits flush a d operates fine. Just use two hands to lift lid to replace ink cartridges from now on.

[beliny]

Yesterday the 6480 printer that was my daughters was showing cartridge jam, while checking the cartridge jam, the hinge on the right side broke and then the left side, this is the second one of these I have had while working with the cartridges the hinges have broken, and there is a sensor to let the printer know the door is open and will not function with the door open error.  I was planning on buying a new all in one printer combination that would auto duplex, but not tomorrow.  The hinges are not strong enough for this printer.  Poor design, I will call HP and see what they will offer me to help replace two printers.  i will have to used the take out the springs and duck tape and only open if the cartridges need attention.  Has anyone had HP offer to send replacement parts? 

Thanks

Beliny

[AirBoss]

Today was my day to join the HP J6480 Broken Hinge Club (Right-side Division)...

[wvolvo]

Me too.  Right side.  I was able to remove the hinge so the top closes flush.  I was thinking about getting the replacement which seems to be the Officejet Pro 6978.

[danny-r]

@wvolvo

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[AirBoss]

Not having heard back, I purchased an 8720. Credit me in in, willya? 

[DavidSMP]

Hi @AirBoss,

Good Day.  Thank you for visiting the HP community. I read the post regarding the left cover hinge breaking while changing the cartridge. I will be really glad to assist you here. 🙂

Great description of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you.

You will need to contact HP phone support to check if they have the part available as a replaceable part for this particular printer. Otherwise, the entire printer needs to be replaced.

Contacting HP

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂