• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-12-2023 04:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

The HP LaserJet pro m404dn multifunction printer displays the message “A problem has presented with a critical system file. A printer update will be installed to fix this problem”. I've read some wizards on the forum, and tried some suggested solutions, but the printer still doesn't work. I have completely removed the application and tried to reinstall it but the printer is not detected (LAN or USB), so the application installation cannot be performed. The printer cannot be accessed using a USB connection either.

 

I am desperately looking for a solution.

Category:
2 REPLIES 2

‎09-12-2023 04:27 PM

HP Recommended

Your model number and description do not match. The M404 is a single function monochrome printer not a multifunction. Can you clarify what product you have please.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-14-2023 02:54 PM

HP Recommended

sorry ,

The HP LaserJet pro m404dn  printer displays the message “A problem has presented with a critical system file. A printer update will be installed to fix this problem”. I've read some wizards on the forum, and tried some suggested solutions, but the printer still doesn't work. I have completely removed the application and tried to reinstall it but the printer is not detected (LAN or USB), so the application installation cannot be performed. The printer cannot be accessed using a USB connection either.

 

I am desperately looking for a solution.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.