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‎10-28-2020 04:51 PM

HP Recommended
Product: HP Photosmart 7510

I received new ink cartridges from HP. When I installed them I received printhead error message. Reinstalled the cartridges a few more times to make sure they are correctly in place. Then did the hard reboot recommended on this site. The error has not cleared and I am not able to print.

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1 REPLY 1

‎11-01-2020 01:51 AM

HP Recommended

@peterm15

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you still get the error message?

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403 and here https://support.hp.com/in-en/document/c04100778

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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