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‎02-08-2025 02:44 PM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer

I am running MacOS Sonoma 14.4.1. My hp all in one 9125 printer is stuck on the HP logo boot screen. I've only had it a few weeks. It's a touchscreen, so unable to access anything. HEY HP DEVELOPERS, MAYBE INCLUDE A MANUAL RESET BUTTON. I have gone through all of the (two) things I can do myself with an unresponsive touch screen, and it has not worked... HP continues to go downhill... I now have an expensive paperweight.

Category:
2 people had the same question
1 REPLY 1

‎02-13-2025 08:57 AM

HP Recommended

Hi @Senseibailey,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running. 

 

My sincere apologies for the inconvenience caused to you.

 

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

 

If your HP OfficeJet Pro 9125e printer is stuck on the boot screen, follow these steps to try and resolve the issue:

 

1. Perform a Hard Reset

  1. Ensure the printer is turned on.
  2. Disconnect the power cord from the back of the printer.
  3. Unplug the power cord from the power source.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the power source.
  6. Reconnect the power cord to the back of the printer.
  7. Turn on the printer if it does not automatically power on.

2. Update the firmware on an HP printer
 

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

3. Check for Error Messages

  • If there are any error codes displayed on the printer screen, note them down. These can often provide clues as to what the issue might be.

 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

 

Take care, and have an incredible day ahead! 

 

Regards, 

Hawks_Eye

I am an HP Employee.
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