hp deskjet 3752 gives message: "printer is in an error state... - HP Support Community

foxfield1 · ‎08-07-2018

error message: printer is in an error state. What is the solution?

greenturtle · ‎08-07-2018

Hi,

Thanks for using the HP Forums.

Have you tried a Power cycle? (power off and then power on)

Are the cartridges installed properly and not low or out of ink?

Also, are there any paper jammed in the carriage area?

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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foxfield1 · ‎08-07-2018

Have turned the printer on and off. No change.

The printer will print the "test" pages, but when attempting to print a page or photo, get the "printer is in an error state" mesage.

How can I get rid of the "error" - or how can I find out what the "error" might be?

greenturtle · ‎08-07-2018

Hi,

Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

hp deskjet 3752 gives message: "printer is in an error state." How can I get the printer to work?

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