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‎12-03-2020 08:02 AM

HP Recommended
Product: hp deskjet 4535
Operating System: Microsoft Windows 10 (64-bit)

please help me my hp deskjet 4535 screen doesnt work it turns on diplays hp logo loads and shows the home page for a second then a sound comes the sound of the cartridges moving and then the screen lights up totally blank.i tried the instruction in the other touchscreen panel ones but nothing seems to fix it please help me

Category:
1 REPLY 1

‎12-11-2020 08:21 AM

HP Recommended

@UPANSHU, Welcome to the HP Support Community!

 

Thank you for posting the video. I'm afraid this looks like a hardware issue with the printer display.

Was there a power surge at your place?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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