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hp envy 4500 cutting off print on heavier papers

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really baffled as to why my printer is doing this, its very frustrating, there are meant to be 6 of these prints on each page but on heavier stock paper it gets cut off - there is no problem doing this on regular printer paper just on heavier stock papers. Have done all alignment/quality tests already.IMG_6639.JPG

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Check whether the paper is within the Weight limits for "card" paper.


 Printer Specifications for HP ENVY 4500, DeskJet 3540 Printers

Section Paper Handling

Paper tray capacities

Paper type
Paper weight
Input tray (maximum capacity)
Output tray*
Plain paper (sheets)
64 to 90 gms (16 to 24 lb)
Up to 50 (20 lb paper)
20 (20 lb paper)
200 gms (110 lb index max)
Up to 20
75 to 90 gms (20 to 24 lb)
Up to 5
13 x 18 cm (5 x 7 in) Photo paper
Up to 281 gms (75 lb)
Up to 20
10 x 15 cm (4 x 6 in) Photo paper
Up to 281 gms (75 lb)
Up to 20
216 x 279 mm (8.5 x 11 in) Photo paper
Up to 281 gms (75 lb)
Up to 20


What else?

The illustration you provided seems to show an embossed finish on the paper.

Even assuming the weight of the paper is supported, embossed finish will likely fail to print, get stuck, or provide odd results.


What else?

The Media list to which I have access (basic tech specs) does not include an alternate to the standard paper types.

Media TypesPaper (plain, inkjet, photo), envelopes, cards, HP premium media, iron-on transfers, borderless media


IF your paper is not over the weight limit for Card paper,

IF your printer software shows a list of types that includes Brochure matte, try that paper type.



Index card paper is generally a lighter weight class (ISO standard for Index paper)

Index paper lacks an embossed (rough / uneven) finish.



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4500 e-All-in-One Printer series 


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