hp envy 4500 will not stay online

[stacykjr]

hp envy 4500 with hp laptop running windows 10  through a wireless network. When I get the printer working everything works fine.  if Iturn the printer and computer off, it comes back on saying it is offline. Usually if I turn the router off and back on the printer will come back on, but not every time.  Shouldn't the printer stay online?  Or am I expecting too much?

Any help will be appreciated.

Stacy

[Dvortex]

Hello, @stacykjr - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help!

I understand that you are printer offline issues on your HP Envy printer. You are absolutely right, the printer is supposed to be online when the machine is turned on.

Do not worry, we have a new HP Print Scan Doctor application which is capable of fixing the specific printer offline issues. This can also assign a static IP address. Download the PSDR and follow the steps below:

Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Steps:

1. Run PSDR v5.0.2
2. Once the PSDR detects the Printer, it will show up the IP address and Software Status.
3. Select the correct Printer and click on Next.
4. PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
5. Once PSDR goes through all checks and automatic fixes, click on Print a test page.
6. Regardless if PSDR printed the test page or not, click on “NO PRINT”
7. PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
8. Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.

You can remove the PSDR from your system once done. 

If the issue persists, then let's try to disable the IPv6 on your printer and then assign a public DNS. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•    Type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[stacykjr]

The link you sent will not work on my computer.  stacykjr

[Rainbow23 · Accepted solution]

Hi @stacykjr,

Thank you for your reply, I'll be more than glad to help you.

I understand that the print scan doctor link did not open on your PC.

It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

Please follow this link: Print and Scan Doctor

You have a good day ahead.