hp envy 5020 error code 0xb3d6fa2b

[Mark1236]

I recently started getting this error code. I reset the printer by unplugging the printer which temporarily clears the error code but it comes back after a short period of time later. On a separate thread a HP support agent mentioned that it was possible to do a factory default reset to restore? Is this possible? Thanks for your help

[Kumar0307 · Accepted solution]

@Mark1236, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck at this error. Check if you can bypass the error to access the home screen of the printer. The reset can only be performed if you are able to access the home screen.

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

Check for any jams inside the printer and make sure the print carriage is moving freely.

If the error persists, I'm afraid this is a hardware issue.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!