hp envy 5660 printer making loud grinding noise

[Mike_Bethlehem]

hp envy 5660 printer making loud grinding noise when starting to print  first page

[Raj1788]

@Mike_Bethlehem

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you facing the same issue while making a copy?

Make sure the cartridge is seated properly.

Check if the carriage is moving freely.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, follow the below steps.

Step 1: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

1. Remove any paper in the printer before you clean the rollers.

2. Press the Power button to turn off the printer, if it is not off already.

3. Disconnect the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

4. Open the cartridge access door.

   Figure : Open the cartridge access door

   

5. Locate the paper path cover, grasp the handle, and then lift up to remove it.

   Figure : Remove the paper path cover

   

6. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

7. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers in the paper path access area

   

8. Replace the paper path cover, and then close the cartridge access door.

   Figure : Close the cartridge access door

   

9. Gently turn the printer onto its right side, and then pull open the input tray so that you can access its underside.

   Figure : Turn the printer onto its right side

   

10. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

11. Clean the rollers in the gap behind the input tray. Make sure that none of the rollers are not missing, that they turn easily, and that they are springy when you press them.

    Figure : Clean the rollers behind the input tray

    

12. Before you turn the printer over to its normal position, continue to the next step to clean the paper pick rollers.

Step 2: Clean the paper pick rollers

Follow these steps to clean the paper pick rollers.

1. Make sure that the printer is turned off, the power cord is disconnected, and the printer is turned onto its right side with the input tray open.

2. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

3. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the paper pick rollers

   

4. Make sure that the rollers turn easily when you press them.

5. Allow the rollers to dry for 10 to 15 minutes.

6. Turn the printer over to its normal position.

7. Reconnect the power cord to the rear of the printer, and then press the Power button to turn on the printer.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Mirt664]

I have the same issue cleaned all.rollers , hard reset, no updates no available. Still making grinding. Do I need a new printer very discouraging.

[Mike_Bethlehem]

I was unable to resolve after hours of numerous attempts to fix and ultimately bought an HP Envy Photo 7155 printer when it was on sale.