hp envy 6055e

[wdekok]

I  try to print with a cable connection but red x stays on and i cannot print

[Tzaidi]

A red "X" on your HP ENVY 6055e typically indicates a critical error with the printer's hardware (like cartridges or a paper jam) or a connectivity issue. Since you are using a cable connection, the problem is likely related to the cable, driver, or general printer status. 

Here are the steps to troubleshoot and resolve the issue:

Step 1: Perform Basic Checks and Power Reset 

• Check for printer errors: Look for any other blinking lights or error codes on the printer's control panel, as this can help narrow down the problem (e.g., E0 for a cartridge or hardware fault).
• Inspect the USB cable: Ensure the USB cable is securely connected at both the printer and the PC ends. The cable should be no longer than 3 meters (approx. 9 ft 10 in) and undamaged. Try a different USB port on your computer, ideally a port directly on the machine and not a USB hub or docking station.
• Power cycle the devices:
  1. Turn off the printer.
  2. Unplug the power cord from the back of the printer and the wall outlet.
  3. Wait at least 60 seconds to ensure a full reset.
  4. Plug the power cord back into the wall outlet (avoid surge protectors if possible) and the printer.
  5. Turn the printer on.
  6. Restart your Windows 10 computer.
• Step 2: Check for Hardware Issues
  • Ink cartridges: Open the cartridge access door and ensure the cartridges are correctly installed. Remove and reinsert them, and gently clean the copper contacts on both the cartridges and the printer with a lint-free cloth. Make sure you are using genuine HP cartridges.
  • Paper jams: Check for any jammed paper or obstructions in the paper input tray and all accessible doors. 
  Step 3: Run Diagnostics and Reinstall the Driver 
  • Use Windows Troubleshooter:
    1. Select the Start button, then go to Settings > Update & Security (or System > Troubleshoot in newer versions).
    2. Select Other troubleshooters, choose Printer, and then select Run. Follow the on-screen instructions.
  • Use the HP Print and Scan Doctor tool: Download and run the HP Print and Scan Doctor tool from the official HP website to automatically diagnose and fix potential problems.
  • Reinstall the printer software/driver: The existing driver might be corrupted.
    1. Disconnect the USB cable from the computer.
    2. In Windows, go to Settings > Bluetooth & devices > Printers & scanners.
    3. Select the HP ENVY 6055e and choose Remove device.
    4. Uninstall any HP printer software from the Control Panel under Programs or Apps & features.
    5. Restart your computer.
    6. Download the latest full driver/software package (HP Easy Start or HP Smart app) for your Windows 10 (32-bit) system from the HP Software and Driver Downloads page.
    7. Run the downloaded installer and follow the prompts. Connect the USB cable only when instructed by the setup program. 
  Step 4: Clear the Print Spooler 
  If jobs are stuck in the print queue, clearing the print spooler service can help. 
  1. In the Windows search box, type services and select the Services desktop app.
  2. In the list of services, double-click Print Spooler.
  3. Select Stop, then select OK.
  4. In the search box on the taskbar, type %WINDIR%\system32\spool\printers and select the folder in the results.
  5. Delete all files in that folder.
  6. Go back to the Services window, double-click Print Spooler again.
  7. Select Start, ensure Startup Type is set to Automatic, and select OK.
  8. Try printing again. 
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