Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
MY HP Envy Photo 6220 is consistently giving me the above error code when I try to wireless scan using the HP Smart app on my Android Phone.
I wake up the printer by touching the screen and the printer goes through its wake up routine. I then tap scan on the app and the printer screen shows the above error message.
Hard shut down and restart clears the error and I am able to scan using the app as designed. This is frustrating.
The printer recently did a firmware upgrade and before this upgrade I didn't have the issue.
Does anyone have a fix for this, or will I have to unplug my scanner/printer every time I want to sue this function?
Go to Solution.
@DanM73, Welcome to HP Support Community!
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
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