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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
helpplease14
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hp envy photo 7155 needs new ink cartridge but I can't open cover

HP Recommended
Envy Photo 7155
macOS 11.0 Big Sur

I am trying to change the ink cartridges on my HP Envy Photo 7155.  Every time I try to open the cover, it only lifts about 1 inch and I receive a message stating "The printer cover must be closed to continue.  Check that it is completely closed."

I have searched for solutions and found a few but none have worked:

1) I tried unplugging and leaving unplugged for 30 seconds to reset the printer.  This did not fix the problem.

2) I tried seeing if the hinges were crooked  because someone else said it helped them to straighten them.  Mine do not appear to be crooked.  I wiggles a little bit, but this did not help.

 

Any ideas?  

 

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Echo_Lake
HP Support Agent
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@helpplease14

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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