hp envy photo 7155 needs new ink cartridge but I can't open cover

[helpplease14]

I am trying to change the ink cartridges on my HP Envy Photo 7155.  Every time I try to open the cover, it only lifts about 1 inch and I receive a message stating "The printer cover must be closed to continue.  Check that it is completely closed."

I have searched for solutions and found a few but none have worked:

1) I tried unplugging and leaving unplugged for 30 seconds to reset the printer.  This did not fix the problem.

2) I tried seeing if the hinges were crooked  because someone else said it helped them to straighten them.  Mine do not appear to be crooked.  I wiggles a little bit, but this did not help.

Any ideas?  

[Echo_Lake · Accepted solution]

@helpplease14

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Firstly, let's try with printer firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16
  Once it's done then you try to open the cover to change the ink. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.