hp envy photo 7800, stuck on loading screen

[ryell]

I've unplugged and my printer gets to this (see photo).  And will proceed no further.  I can't swipe or access anything else.  Is there a factory reset or something I can do?

I 

[sandytechy20]

@ryell

Welcome to the HP support community.

I understand that your printer is stuck on the loading screen and you want to reset the printer, follow these steps to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[abreagan1]

Hi. I am having the same problem.

[RedBird05]

What's the big secret y'all need a private message on my pos problem printer. How do I unfreeze my 7800 screen ? 

[ryell]

Don’t worry, i don’t think she read my problem.  She told me where in the menu might solve the problem, which I couldn’t access due to A FROZEN loading screen. 

so I bought a new printer (not hp) 

[RedBird05]

Yeah that's exactly what I'm afraid of. I'm using this one because they wouldn't replace my older one under warranty.... so f'd up.

[Kumar0307]

@RedBird05, Welcome to the HP Support Community! I’m here to help.

It seems like the printer is stuck on the initializing screen. A factory reset will not work in this case. For a factory reset to work, you will have to access the home screen of the printer bypassing the error.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!