hp envy photo 7855 is skipping lines when printing

[Envy83]

Printer is skipping lines when I print a page

[Raj_05]

Hi @Envy83,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy Photo 7855 printer is skipping lines when printing, it can be frustrating, but there are several steps you can take to troubleshoot and hopefully resolve the issue:

Check Ink Levels: Ensure that your ink cartridges have sufficient ink. Low ink levels can cause printing problems.

Clean the Printhead: 

• a. On your printer's control panel, go to the Setup menu. 
• b. Select "Tools" and then "Clean Printhead." 
• c. Follow the on-screen instructions to clean the printhead.

Align the Printhead: 

• a. In the Setup menu on your printer, select "Tools." 
• b. Choose "Align Printer." 
• c. Follow the on-screen instructions to align the printhead.

Print Quality Diagnostic Report: 

• a. On the printer's control panel, go to the Setup menu. 
• b. Select "Reports" and then "Print Quality Report." Examine this report for any issues.

Check for Software Updates: Make sure you have the latest printer driver and firmware updates. You can usually find these on the HP website.

Use Genuine HP Ink Cartridges: Non-HP or refilled cartridges can sometimes cause printing issues. It's best to use genuine HP ink cartridges.

Adjust Print Settings: 

• a. In your computer's print dialog box, ensure you have selected the correct paper type and quality settings. 
• b. Make sure you are using the recommended settings for the type of paper you are using.

Paper Quality: Ensure that you are using good quality, undamaged paper. Poor-quality paper can lead to printing issues.

Paper Loading: Make sure the paper is loaded correctly in the paper tray. Adjust the paper guides to hold the paper in place.

Clean Rollers and Paper Path: Dust and debris can accumulate on the rollers and the paper path, causing printing problems. Carefully clean these areas using a lint-free cloth.

Check for Obstructions: Ensure that there are no obstructions in the paper path that might be causing the skipping.

Print a Test Page: Print a test page to see if the problem persists. This will help you determine if the issue is consistent.

Keep in mind that printing issues can sometimes be caused by a combination of factors, so you may need to try multiple solutions to pinpoint and resolve the problem.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support