hp envy photo printer freezes when it starts up. progress bar goes across and 1st dot lights up.

[mswoods13]

when my printer starts up, it shows the hp symbol, status bar and 7 dots on the panel.  the status bar works its way across the screen and the first dot lights up but the printer freezes.  i can't turn it off unless i disconnect the power cord.  my computer will not recognize it to try to troubleshoot.

[Sneha_01]

Hi @mswoods13,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy Photo printer is freezing during startup and getting stuck with the progress bar and first dot lit up, it indicates a problem with the printer's initialization process. Here’s a structured approach to troubleshoot and potentially resolve the issue:

**1. Power Cycle the Printer

• Press the power button to turn off the printer. If it doesn’t respond, unplug the power cord.
• Unplug the power cord from the back of the printer and from the power outlet.:
• Leave the printer unplugged for at least 60 seconds to ensure a complete reset.
• Plug the power cord back into the printer and the power outlet.
• Turn the printer on and observe if it starts up properly.

**2. Check for Obstructions and Paper Jams

• Open all accessible compartments, including the paper tray and the cartridge access door.
• Check for any paper jams, foreign objects, or debris that could be causing the issue.
• If there’s any paper in the tray or inside the printer, remove it.
• Ensure all compartments and doors are securely closed before restarting the printer.

**3. Check for Firmware and Software Issues

• If possible, visit the HP Support website and search for firmware updates for your printer model. If the printer can be recognized later, updating the firmware may resolve initialization issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support