hp failure code 0xc19a0040

[Lafabian]

hp failure code 0xc19a0040: documented resets don’t work. This error received after carriage replaced and new ink cartridges added.  Cannot get past the error either on soft boot (on/off) or hard boot (pull power) 

[A_Gayathri]

Hi @Lafabian 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code "0xc19a0040" on HP printers usually indicates a problem with the ink system. Here are steps you can try to resolve this issue:

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for a minute.
• Reconnect the power cord.
• Turn on the printer.

Clean the Printhead:

• Go to the printer control panel.
• Touch the right arrow to display the second navigation screen.
• Touch the Setup icon (wrench/spanner).
• Touch Tools.
• Touch Clean Printhead.
• Follow the on-screen instructions to complete the printhead cleaning process.

Check Ink Levels:

• Make sure that all ink cartridges are properly installed and have sufficient ink.
• If any cartridge is low or empty, replace it with a new one.

Update Firmware:

• Check if there is a firmware update available for your printer on the HP support website. Updating the firmware may resolve compatibility issues.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Disconnect any USB cables.
• Wait for a couple of minutes.
• Reconnect the power cord.
• Turn on the printer.

Check for Obstructions:

• Ensure that there are no obstructions in the carriage path. Open the printer and check for any foreign objects that may be blocking the carriage.

I hope this helps. 

Take care and have a good day.

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