• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-24-2025 01:55 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

my printer is set wireless been working for 4 years been enrolled in HP ink all of this time. Now it is telling me  on the printer

that I need to enroll or cartridge won't work. I been thru all of HP help sites no luck.

Cheryl's lost

1 REPLY 1

‎03-01-2025 07:20 AM

HP Recommended

Hi @cheryl19581108,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your printer displays an "error: printer needs to be enrolled in HP Instant Ink," it means you are trying to use HP Instant Ink cartridges in a printer that isn't currently subscribed to the HP Instant Ink service; 

I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and add the Printer back, login to the HP Instant ink account and check

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.