hp instant ink black cartridge is empty

[sitara01]

I have hp instant ink, my black cartridge is empty and it shows my black cartirdge as empty but a black catridge is not being sent, only a color one has been sent, it is way below empty, and it all hp instant ink catridges

[Barachiel · Accepted solution]

Hi @sitara01,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

Please reply to me in a private message with the following information:

Your full name.

Your HP instant ink account no.

Is your shipping address correctly updated in the HP instant ink account page?

I'll watch out for your reply. 😉

[sitara01]

 How do I do a private message?

[sitara01]

Sara Cruz-Cuevas

[personal information removed]

Yes shipping, payment, all account info up-to-date

Thank you

[Barachiel]

Hi @sitara01,

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I'am soo happy to inform you that I've shipped out the black cartridge to you, and also I've expedited the shipping to express shipping, so that you could get it delivered in a couple of days. 🙂

Thanks soo much for your patience and co-operation in this matter, Kudos to you for that. 😉

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[sitara01]

Thanks a bunch!! Do you know what the issue was so it does not happen again.

[A4Apollo]

Hi @sitara01, I am the Mr.Robot. It looks like you were interacting with @Barachiel, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

Make you sure the printer is always connected to the network. So the issue does not persist again.

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!