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‎01-12-2022 07:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

I am having trouble with my printer. I can't access any of the settings,  I do not know the IP address of the printer, so I am unable to access the web interface.

 

I can't factory reset as every menu comes up with "Menu Access is disabled".

 

Is there a way to hard reset the printer? Any help is much appreciated. 

 

Kind regards,

 

Rob

Category:
4 people had the same question
1 REPLY 1

‎01-12-2022 08:11 AM - edited ‎01-12-2022 08:12 AM

HP Recommended

@RobRobRob151 

Hello,

You will need to follow the instructions below to solve this issue:

  1. Turn the product off.
  2. Press the right arrow button. Hold this button as you turn the product on.
  3. When Permanent storage init. appears on the display, release the right arrow button.
    When the product has finished the initialization, it returns to the Ready state.
  4. Reconfigure your printer to connect it to the wireless network or the Ethernet network.
  5. Uninstall and then reinstall the product software on the computers.
    HP LaserJet Pro M175nw Full Solution Software and Driver

I remain at your disposal in case of need.

Best regards,:Wink:



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