hp not printing word documents

[hendosqueaks]

Hello,

Microsoft Word documents are not printing. All is normal when selecting the print option, from the Word menu but nothing happens. I open the print queue, but it is empty.

I am very confused.

I can print PDF's, but only from the HP Smart dashboard.

Please help!

Thank you.

[skidibi]

Hi, here are the steps to troubleshoot the issue with your printer:

1. Check Printer Settings:

• Ensure your printer is set as the default printer. Go to Settings > Devices > Printers & scanners and make sure your printer is selected as the default.

1. Update Printer Drivers:

   • Outdated or corrupted printer drivers can cause printing issues. Visit the HP website to download and install the latest drivers for your printer.

   • Repair Microsoft Office:

     • There might be an issue with the Word application itself. Go to Settings > Apps > Microsoft Office and select Modify. Choose Quick Repair first, and if that doesn’t work, try Online Repair.

   • Print as PDF:

     • As a temporary workaround, you can save your Word document as a PDF and print it from the HP Smart dashboard, as you mentioned.

   • Test with Other Documents:

     • Try printing a different Word document or create a new one to see if the issue persists. This can help determine if the problem is with a specific document or Word in general.

• Check for Windows Updates: Ensure your Windows operating system is up to date, as updates can sometimes resolve compatibility issues.

 I am not an HP Employee, If this helped, Please click the Accept Solution Button so that you are highlighting an answer that not only helps you, but also helps others.