hp office jet 4630 does not reconize new cartridges

[Janananna]

I am trying to install NEW HP tri color and black XL cartridges but the screen keeps saying "The following ink cartridges must be replaced."  I DID replace them..It won't recognize them.  Now what?

[Rainbow23]

Hi @Janananna,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you get a "The following ink cartridges must be replaced." message on your HP Officejet 4630 e-All-in-One Printer even after replacing the cartridge.

This issue could occur if the electrical contacts on the cartridge or the printer are not working.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Cartridges Error

Let me know how this works.

You have a good day ahead.

[Janananna]

Thank you for your reply.  I did each step as instructed and it did not fix the problem.  Looks like I have to get a new printer.

Very unhappy!

[Rainbow23]

Hi @Janananna,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum

[librarylady1988]

We are having the same problem.  We put in a new cartridge, put in wrong  and then reinstall it and that message comes up.  How can I reslove this

Thank you

[Barachiel]

Hi @librarylady1988 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: Click here

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[cmacis54]

HP solution did not work and they are telling me to get my new printer serviced, soory I bought this!!