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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Solved!

hp officejet pro 8020 won't print on long edge regardless if i change option form short edge.

HP Recommended
HP Office Jet Pro 8020
Microsoft Windows 10 (64-bit)

Hp office jet pro 8020 won't print on long edge.  When I print double sided the second page prints upside down. Front page faces up and back page faces down. I've tried both long edge for duplex printing and short edge and doesn't make a difference.  I'm using windows 10.  I've only just purchased the printer, any advice welcome please.

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HP Support Agent
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HP Recommended

@AARRGGHH_2020, Welcome to the HP Support Community!

 

Are you using the full-featured printer driver on the computer to print?

 

Kindly refer to How to Print on Both Sides of the Paper (Windows).

 

If the issue persists, use the HP Smart app to print and scan from your Win PC and check if that helps.

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Thanks for the reply.  I ended up doing a Windows 10 / computer update and seems to have righted itself. Fingers crossed.

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HP Support Agent
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Great, If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

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