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‎02-09-2022 12:00 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hp printer error code b305dff9 on HP Printer 9020 Series.  I've followed the power cord features and checked the firmware (on auto-update).  Any permanent solutions?

Thx for any responses.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2022 12:27 PM - edited ‎02-09-2022 12:28 PM

HP Recommended

@Phantom101st 

Hello,

This error code B305DFF9 requires a printer reset.

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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2 REPLIES 2

‎02-09-2022 12:27 PM - edited ‎02-09-2022 12:28 PM

HP Recommended

@Phantom101st 

Hello,

This error code B305DFF9 requires a printer reset.

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-12-2022 10:49 AM

HP Recommended

Hi Mans:

 

Thanks for your help.  Previously I could shut the printer down for a couple of days and then could use it for x number of days before the error would pop up again.  I did exactly as you said to do so I'm hoping this is a permanent fix.  Thank you so much for your quick response with your solution. 

 

Phantom101st

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