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‎09-03-2024 11:55 AM

HP Recommended

I have just purchased a hp printer model envy spire 7200e series, but unfortunately, I encountered a blue screen with code: 024A493F, and it is not posible to use it. please help me to solve this problem.

Category:
1 REPLY 1

‎09-03-2024 12:57 PM

HP Recommended

Hi

 

Looks like a firmware problem (its the printer's Operating System), you can update from hp.com:

 

https://support.hp.com/us-en/drivers/hp-envy-inspire-7200e-series/2100385901

 

Best Regards

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