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‎09-18-2019 07:26 PM - edited ‎09-18-2019 07:28 PM

HP Recommended
Product: HP 5740 printer
Operating System: Microsoft Windows 10 (64-bit)

Hi community!

I recently brought my  HP 5740 printer and DELL laptop into a new office for work. Printer and computer have been traveling together on multiple different networks and have had NO ISSUES. 

Set up printer and computer on new network and now printer doesn't print. 

Shows 'error' message in print queue. I have uninstalled EVERYTHING(drivers, devices, stopped print spooler, ect) from that printer off my computer. I then have reinstalled EVERYTHING(drivers, Devices, restarted print spooler, ect)  and still get same message. I even switched networks and still get the error message.

I feel I have exhausted all my knowledge on this and am in serious need of some help! 

 

1 REPLY 1

‎09-18-2019 07:27 PM

HP Recommended

Forgot to mention that I even switched the networks and still same thing.

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