hp smarttank 530 print head issues, i replaced with new cartridge, still get same error messages,

[Liesl66]

hp smart tank 530, print head issue, replaced black cartridge/head, still same error message. Printer refuse to clean or align, it is stuck on the error Cartridge problem, remove and reinstall. 

[Garp_senchau]

@Liesl66, Welcome to HP Support Community,

Thank you for posting your query regarding the cartridge error; I’m here to help by guiding you through steps to resolve this issue

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I suggest you to follow this guide for further troubleshooting steps: HP inkjet printers - Alignment issues and errors | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,