hp6960 admin password

[graywd]

While isolating at home, I am attempting to scan income tax documents to be filed electronically with my accountant.  When I attempt to do this the printer advises that it is locked by the administrator.  When I use a web browser (Chromium) to access EWS to enable the scanning, it requests a userid and password.  I have used "admin" and blank, my own user-id and the password to the HP site used to register, "admin" and the password to the HP sitre used to register, etc. - no joy.  I have reset to factory default using the menu system on the printer ... still no joy.

Any advice / help will be very much appreciated.

[Kumar0307]

Hi @graywd

Welcome to the HP Support Community. I'd be happy to assist you.

We need to perform a Semi-fill reset on the printer that may resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!