hp7520 all in one

[Murphyk1]

After easily removing a paper jam, the printer will not function. Getting the Carriage jam message. Also noted that a thin mostly clear plastic piece, approximatly the lentgh of the carriage and about 1/16 inch wide, with a knotch on each end, like it had been attached to something in the carriage area, was found laying rolled up in the carriage area, no longer attached to anything.  When you power the printer off and on, the printer cartridge carrier slides back and forth, banging loudly at each end of the carriage return. I am thinking this piece of plastice must control the movement of the cartridge piece as it moves along the rail.  I could try to reattach it, if I knew where to place it? 

This is the printer of a 94 year old gentleman, whose only entertainment is printing out his poems, and sayings.  He also needs the printer to print out his checks, as it is very difficult for him to write them. 

This is the second HP printer in recent years.  He's not fairing well with them, but he is used to using them, and it would be difficult for him to learn another product line.

Any suggestions out there?  Thanks in advance for any help.

[Jeet_singh]

Hi @Murphyk1,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that your HP 7520 printer will not function. I'll be really glad to help you with this,

Going through the post, this clearly indicates a hardware failure with the printer. I would personally suggest you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[Murphyk1]

One correction.  The printer is an HP Photosmart 7525.   my case number was [edited]

Well I contacted HP Support as recommended by Jeet_singh and was told there was NOTHING that could be done.  The printer could not be repaired.  We now have to purchase another printer because a thin piece of plastic film became dislodged and it appears NO ONE CAN REPAIR. 

I was also told that HP no longer has any service centers. 

Needless to say, I am not a happy camper. I will now be researching other printers to see how difficult it will be to teach this elderly gentleman a different interface/manufacturer. 

I cannot have him purchase a third HP printer, to have it break down once it is out of warranty.  I really had hopes that someone would be able to tell me how to reattach this piece. It seems environmentally irresponsible on HP's part to expect people to just discard equipment because of such a seemingly minor failure. 

Never again HP...

[Jeet_singh · Accepted solution]

Hi @Murphyk1,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Murphyk1]

I want to thank everyone for helping me through HP Support process.  HP has contacted me and we have resolved the issue .  HP listened to the issues and together we were able to come up with a resolution to this issue.  Thanks to HP Lisa for all your help and Thanks to the HP staff who guided me through the process to get Support to hear me.