hp8630 printhead alignment\calibration unsucesfull

[robfnk]

when I try to align or calibrate my printhead I get the message that it was unsucesfull

[Kumar0307]

@robfnk, Welcome to the HP Support Community!

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Check the ink levels, Clean the ink cartridges and re-insert them.

Also, clean the scanner glass.

If the issue persists, Refer to steps mentioned in this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[robfnk]

Did not help.  I had already tried all of your suggestions but went through them again with no change.  There is no issue with printing black. It is all the colors but worse with the cyan & magenta. I have tried the calibration several times with the same results.

[Kumar0307]

@robfnk

Do you have an alternate set of color ink cartridges with which you can try the alignment process again?

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[robfnk]

I  was trying to find out what the chances of it being the ink cartridges before spending $100 on a new set since mine are half full.  To answer your question no I don't have an alternate set.

I went to HP's site and went through their virtual trouble shooting and in the end it said to try a new printhead.  That part is not available at HP and the only OEM printhead I could find was more that I originally paid for the printer at Staples.  HP does not supply live support for a printer that is out of warranty so I was hoping to find someone that had the same issue and see what worked for them.  Over the years I have owned a number of HP printers which were very nice printers but  the support was never there.  Now that I am retired I just don't have the liquid funds to play around with buying parts that may or may not work.  Especially when I can buy a new printer for less then the cost of a printhead.  Per the dates on my ink cartridges mine are supposed to be good until the end of the year so I don't really know what I want to do at this point. 

[robfnk]

As an added note I did find aftermarket printheads I could order from China for a lot less but wasn't sure that was a smart move.

[Kumar0307]

@robfnk

HP does not recommend using after-market printheads. However, you can use them with your own discretion.

To provide you with the contact information of HP team, I would need a few details. Please check your Inbox.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

Keep me posted.