hp9020 not printing on photo paper

[rustywelly]

My printer will only print on the matt side of photo paper (when I put the paper in the wrong way up ) when I put the glossy side down it only prints four strips along the photo paper. Printing on A4 works great! Please help!

[Dragon-Fur]

@rustywelly 

Questions / Considerations...

1. Is the Full Feature Software (full driver printer software) installed?  The full driver should be installed in addition to having installed the HP Smart Windows application.
2. Is the photo paper a supported paper size and paper weight?
3. Is the printer aware of the paper size / paper type loaded in the printer?
4. If the paper is other than plain paper, is it loaded in Tray 2? 
5. Did you select Tray 2 as opposed to leaving the tray selection as "Automatic"?

Note:  Answer should be Yes to all questions...

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1.  Full Driver printer software

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_3

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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2.  What the printer can do...

 Product Specifications for the HP OfficeJet Pro 9020 All-in-One Printer (1MR69C)

and

Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

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3. Basics - Printer and its Paper

Load / Check paper size into printer

Check / Adjust at the printer display panel and / or EWS

Windows >> Adjust Printing Preferences / Shortcut

Open the item to be printed > Optionally Set / edit available options > Print

Details

Load the paper into the printer according to the instructions in the printer user guide.

Paper already loaded? 

Open tray – Wait a few seconds – Close tray - Update information - Continue

Done that?  Stuck?

Open tray - Remove paper - Gently flex the stack - Return paper to tray - Close tray - Update information - Continue

Check / Adjust / Retain the Paper at the Printer Display Panel

NOTE

• Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

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Embedded Web Server (EWS)

NOTES

• EWS option is applicable to network connected printers.
• Options in Laser Printers are likely (and frequently) different.

Reminder

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Verify / Update Tray and Paper Information

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  If available:  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver.  When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” or simi
• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try: Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes
  

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Printing Preferences – Shortcuts / Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts

Click / Highlight your preferred Shortcut 

Click Apply > Click OK to exit

Optional - Additional Setup / Information

Make changes to a Shortcut (Model Dependent)

• Select your Shortcut (locked / template or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

On the main Preferences menu,

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open section More >

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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Example - HP Smart Windows - Simple Photo Print

HP_Smart_W10_Borderless_Print_4x6_7

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9020 All-in-One Printer 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[rustywelly]

Hi, Thanks for the quick comprehensive reply, I tried all of your suggestions and had semi success! After tiying the things you suggested I tried another photo, it printed out a quater of the picture, the second time about two thirds! I notice when I printed out those pictures the file was a Jpeg. So I changed the original photo I was tring to print from PNG to Jpeg and got the same results ( partial prints) I then cleaned and aligmnned the heads and got the same result ,. after a restart ( i had restarted both pc and printer) it started to work normally ... for a few pictures, now it only seem to print properly when I right click print from the picture, when I use the HP smart app it will only print part the photo, so strange! Thanks agin, Ill keep woring on it, but for now ill have a beer!

[Dragon-Fur]

@rustywelly 

You are welcome.

It's just odd - printer should print photos... 

I suspect I am missing something.

There is value in re-cleaning using the tools - there's a limit, of course, to what the tools can actually do.  I'd run the tools a couple of times, maybe three.

If you can do so, there might be benefit in opening up the printer to clean the insides.  I had to do this recently (for the first time) on my OfficeJet Pro 9025.

Unfortunately, most of the documents I can find now say something similar to "run the tools > reset the printer > give up and service printer".  That said, this document still shows how to open the printer and clean the inside.  The printers shown are similar in design and function to the 9020 printers...

HP ENVY 7640, OfficeJet 5740, 8040 Printers - 'Out of Paper' Displays and Printer Does Not Pick Pape...

Hint:

Heed the instructions in Solution Three to Switch OFF and Unplug.  That little top piece won't lift to open the printer unless the printer is unplugged (personal observation based on my having done it wrong the first time).  

What else?

Cntrl-P uses the Printing Preferences as found - that is, the job uses the defaulted / selected Shortcut / settings

Open Printing Preferences - check which shortcut is being used as the "go to" (selected / default).

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printing Preferences

As a check, consider changing the default / preferred Shortcut to Photo Printing with white borders OR Photo Printing Borderless.  For example, select one of these shortcuts and click OK to save as the default.

Example

9025_Printing_Preferences_Photo_5x7_5

When Preferences are called / used from within other software, they might be called Printing Properties, Properties, More Settings, or other names.

I would guess you are already doing this when you set up the job in HP Smart...

It might be worth rechecking what is going on in HP Smart > Print Photos > Main Menu > ... More Settings

For example, it is important that the Shortcut and the Paper Type are selected correctly (and, of course, that the paper itself is a supported weight).

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"