i cant printer from excel

[Rhonda342]

I can't print from excel.  all other documents print.  I get an e02 error

[Garp_senchau]

@Rhonda342, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Printer Connection:

Make sure the printer is properly connected to your computer or network.

If it's a wireless printer, try restarting your router and reconnecting the printer to the network.

If it's connected via USB, try a different USB port or cable.

Repair Microsoft Office:

Since you're having trouble specifically with Excel, it's possible that the issue is with the Excel installation itself. To repair Microsoft Office:

Go to Control Panel > Programs > Programs and Features.

Find Microsoft Office, right-click, and select Change.

Select Repair, and follow the prompts.

Restart Print Spooler (Windows):

1. Search services in the search box. Open the service menu.
2. In the list, find Print Spooler.
3. Right-click Print Spooler and click Restart.
   1. If it’s stopped, click Start instead.
4. Close the window. Check if the issue persists 

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,