i keep getting b82bc338 error code on 7900 series printer

[LIZ228]

All of a sudden my printer lights flash all over the place.  Then, a blue screen with a power button icon and this error "B82BC338" comes on and the printer does not work.  I have turned it off for 15 minutes and plugged it in ....then it may or may not print and then the error shows up again.  I read that you should turn off the power by the button on the back of the hp printer but as far as I can see there is no button in the back just in the front of the printer.  Any help?

LIZ 228

[A_Gayathri · Accepted solution]

Hi @,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY Inspire 7958e All-in-One Printer getting b82bc338 error. Not to worry I will help you to get a resolution to resolve the issue.

Let's try resetting the printer and check once

1) Take out the cartridges.  

2) Unplug the power cord from the printer & wall.  

3) Wait for 30 seconds.   

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.  

5) Insert the cartridges back into the printer.
 

• Update the full feature printer software using this link. Click Here
   
• Click here to know different methods of updating the printer firmware.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!