i loaded paper but printer says out of paper

[Ingandersen]

Printer does make a groaning sound when loading paper to print but is not picking up the paper now, even though I loaded paper.  It still says out of paper and when I press ok, it says printing and tries to print but doesn't and then says out of paper again.

[A_Gayathri]

Hi @Ingandersen,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 5660 E-All-In-One Printer All-In-One Printer Printer says it is out of paper. Not to worry I will help you to get a resolution to resolve the issue

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• click here and follow the troubleshooting steps  check this video Out of Paper Errors and Printer Doesn't Pick Paper in All-in-One Printers
• Follow the troubleshooting steps  HP DeskJet, ENVY 5540, 5640, 5660 Printers - 'Out of Paper' Displays and Printer Does Not Pick Paper

Hope this helps! Keep me posted. 

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