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‎05-31-2016 02:01 PM

HP Recommended
Product: HP Photosmart D5360
Operating System: Microsoft Windows 10 (64-bit)

I'm sorry that I am monopolising this forum with a deluge of questions,  but I may have found the problem.  The cables are from Staples store and likely they aren't the right ones. My mother had this printer before I got it and I don't recall her having to replace the original cable. As a result, the printer won't turn on. One end of the cable is a square that fits into the printer and the other end of it is a flat connecter that won't fit anywhere on my computer. Should I go to Staples and find a better cable? Staples is a store selling computers and every other product available. I believe they are only found here in Canada.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2016 02:05 PM

HP Recommended

If your cable looks like this, you have the right cable.

 

http://www.amazon.com/AmazonBasics-USB-2-0-Cable--Male/dp/B00NH11KIK/ref=sr_1_3?ie=UTF8&qid=14647250...

 

This is a Printer USB cable.  Your computer 'should' have a USB connector to fit.   Make and model of computer?

View solution in original post

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1 REPLY 1

‎05-31-2016 02:05 PM

HP Recommended

If your cable looks like this, you have the right cable.

 

http://www.amazon.com/AmazonBasics-USB-2-0-Cable--Male/dp/B00NH11KIK/ref=sr_1_3?ie=UTF8&qid=14647250...

 

This is a Printer USB cable.  Your computer 'should' have a USB connector to fit.   Make and model of computer?

Was this reply helpful? Yes No
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