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‎01-17-2024 02:17 PM

HP Recommended

I haven’t used my printer since installing a new modem and router.  I went through the steps and my HP Envy IS connected to my WiFi router.  My iPad is also connected to my WiFi.  I tried shutting off modem and Router power and restarting/reconnecting.  Tried turning off iPad and restarting.  The printer works if I copy something but I can’t print from my iPad and I don’t know how to remedy that! 

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2 REPLIES 2

‎01-20-2024 07:58 AM

HP Recommended

Hi @Barbjane4,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with connectivity.

 

To be able to answer you effectively, we need some information.

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

What is the current OS version you are using?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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‎02-28-2024 04:15 PM

HP Recommended

Os 17.3.1

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