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‎01-27-2019 03:30 PM

HP Recommended
Product: Hp envy 5000

I’m trying to print from my iPhone 6s. When I hit print it says connecting to printer then it says printer is offline. I know the printer is online as my iPhone XR says it is ready in HP smart app. 

What do I need to do to print from iPhone 6s

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1 person had the same question
1 REPLY 1

‎01-30-2019 12:39 PM

HP Recommended

@Smack1970

 

A warm welcome to HP Community!

Most of the iOS printing issues can be resolved by simply performing a power cycle.

Here is how to do it:

1.) Turn off your iPhone, Printer and Router.

2.) Unplug the power from the back of router, wait for 10 -15 seconds.

3.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and iPhone, try to print.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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