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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- info light won't stop flashing, restarting didn't help Deskj...

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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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1 REPLY 1
02-19-2025 11:57 AM
Hi @hornplayer1,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding error on your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Check the Printer Display for Messages
- Look for any error codes or messages on the printer screen or HP Smart app.
Make Sure the Ink Cartridges Are Installed Correctly
- Open the ink cartridge door and ensure both cartridges are firmly seated.
Check for Paper Jams
- Remove any stuck paper from the input/output tray and inside the printer.
Reset the Printer
- Turn off the printer and unplug it from the power source.
- Wait 60 seconds, then plug it back in and turn it on.
Update Printer Firmware
- Download the latest firmware update from HP Support and install it.
Check HP Smart App for Warnings
- Open the HP Smart App on your computer or phone to see if there are any alerts.
Try a Hard Reset
- Press and hold the Power button and Cancel button together for 10 seconds.
- Release and check if the light stops flashing.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee
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