info llight on my deskjet 4175e is on when i print a page it says my printer is not connected

[jeffm225511]

just setup my deskjet 4175e printer. howerver the info light is on and it says i am not connected to the computer. how do i fix this>

[Gaya1239]

Hi @jeffm225511 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the info light on your HP DeskJet 4175e All-in-One Printer is on and it indicates that the printer is not connected to the computer, there are a few troubleshooting steps you can try to fix this issue:

• Check Connection Cables: Make sure that the USB cable or network cable (if you're using a network connection) between your printer and computer is securely connected at both ends. If using a wireless connection, ensure that your printer is connected to the same Wi-Fi network as your computer.
• Restart Devices: Sometimes, a simple restart can resolve connectivity issues. Try restarting both your printer and your computer.
• Update Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. You can usually download the latest drivers from the HP website.  Software and Drivers for HP DeskJet 4175e All-in-One Printer
• Check Printer Status: On your computer, open the Control Panel or System Preferences, depending on your operating system, and navigate to the Printers or Devices section. Check if your printer is listed there and set as the default printer. If not, try adding the printer again.
• Reset Network Settings (If applicable): If you're using a wireless connection, try resetting the network settings on your printer and reconnecting it to your Wi-Fi network.
• Run Printer Troubleshooter: Many operating systems have built-in printer troubleshooters that can automatically detect and fix common printer problems. Run the troubleshooter on your computer to see if it can identify the issue.
• Check Firewall/Antivirus Settings: Sometimes, firewall or antivirus settings can interfere with the communication between your printer and computer. Temporarily disable your firewall or antivirus software and see if that resolves the issue.

Refer to this document:  HP DeskJet 4175e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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