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‎06-07-2019 02:10 PM

HP Recommended
Product: officejet pro 6968
Operating System: Microsoft Windows 7 (64-bit)

there is no paper jam. the ink carriage just will not move. its over in the right side of the printer and jammed. obviously a brake or something is holding it. 

1 REPLY 1

‎06-10-2019 04:30 AM

HP Recommended

Hi @solo61

 

Welcome to the HP Support Community. 

 

Try these steps -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try step# 2 and 3 from this document - HP OfficeJet Pro 6900 Printers - 'Carriage Jam' Error

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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