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‎02-11-2017 07:14 AM

HP Recommended
Product: photosmart 5520e
Operating System: Microsoft Windows 10 (32-bit)

I was notified that I was out of black ink and re-ordered whole package.  In mean time, my computer went into repair shop.  Had to be replaced with rebuilt computer.  When I received both, i put new cartridges into new computer.  Still received same old notification.  Black ink cartridge (damaged).  Replaced it with new one.  Same thing.  Have re-installed printer, printer ink and still cannot print.  Any ideas??

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2017 09:51 AM

HP Recommended

The troubleshooting steps in the document here may help the cartridge error on your Photosmart 5520e printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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3 REPLIES 3

‎02-11-2017 07:22 AM

HP Recommended

What exactly is the error message?  Is the message on the printer screen or the computer?  Is there any error number associated with the message?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎02-14-2017 04:19 AM

HP Recommended

The message is only on the printer and says "one or more cartridges make be empty or damaged."  Was on old driver connection and remained on new, rebuilt driver.  Thank you

Was this reply helpful? Yes No

‎02-14-2017 09:51 AM

HP Recommended

The troubleshooting steps in the document here may help the cartridge error on your Photosmart 5520e printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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